Return and Refund Policy

We have a policy in place that states we do not offer refunds on purchases. However, we do offer exchanges for the same product within seven days of receipt. This policy allows us to maintain the quality and integrity of our products while providing a fair solution for any issues that may arise.

If you wish to exchange your product, please note that it must be in its original condition, unused, and accompanied by the original packaging. Additionally, the exchange must be requested within thirty days from the date of purchase.

To initiate an exchange, kindly contact our customer support team through email. They will guide you through the process and provide you with all the necessary assistance.

We understand that situations may vary, and we always strive to find a resolution that leaves our customers satisfied. If you have any specific concerns or questions regarding your purchase, please don't hesitate to reach out to us. We're here to help!

Thank you for choosing The Undefined Projekt. We greatly appreciate your understanding and support.